Refund Policy

Effective Date: 17 April 2-25

At Wellness by GS / GS Events, we aim to provide a high-quality event planning and service experience. Please take a moment to review our refund policy.

1. Event Planning Services

For event planning services, we require a non-refundable deposit of 50% to secure your event date. This deposit covers the planning and time invested up until your event. The remaining balance is due 30 days before the event date.

Cancellation: If you need to cancel your event:
- More than 30 days before the event: You will receive a 50% refund of the balance paid (minus the non-refundable deposit).
- Less than 30 days before the event: No refund will be issued, as we’ve already begun the planning and preparation process.

2. Custom Products (Candles & Gifts)

Custom orders for candles and corporate gifts are non-refundable once the order is placed, as these are personalized items.

3. Non-Custom Products

For non-custom products (e.g., event decor, general gifts), we offer a 7-day return period from the date of receipt:

Items must be unused, in original condition, and in their original packaging.
Refunds will be issued to the original payment method once the return is processed.

4. How to Request a Refund

To request a refund or cancellation:

Email: wellnessbygs@gmail.com
Phone: 813-540-0819
Please include your order number, details of your request, and any relevant information to help us process your request.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will provide a replacement or a full refund depending on the nature of the issue.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

For any questions, please reach out to us:

📧 Email: wellnessbygs@gmail.com
📞 Phone: 813-540-0819